Privacy Policy
YOUR PERSONAL INFORMATION AND HOW WE USE IT
At Chloe & Grant Boutique, we are committed to protecting your privacy. We collect, use, and store your personal data to ensure we can deliver our services effectively and provide you with a personalised, seamless experience — both online and in any future physical locations we may operate. This may occur through our website, email communications, or other interactions.
We treat your personal data with the highest level of confidentiality and care, and only collect, use, and store it in accordance with this Privacy Policy.
COLLECTION OF YOUR PERSONAL DATA
We collect different types of personal data, depending on how you interact with us — whether as a website visitor, registered user, or customer:
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Browsing our site: If you visit ChloeGrant.com as a guest (without registering), we will not collect any personally identifiable data. However, some website features and services will only be available to registered users.
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Creating an account: To access certain features, such as saving your favorites or receiving email updates, you will need to register and provide some personal details — such as your name, email address, and contact information. This allows us to offer a more tailored experience and ensure faster service in the future.
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Placing an order: You must be a registered user to make a purchase on our website. When placing an order, we will request the information necessary to fulfil it — such as your full name, shipping address, email, phone number, and payment details. This information is used solely for order processing and fraud prevention.
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Updating your information: You can review and edit your personal details at any time by logging into your Chloe & Grant Boutique account or contacting our customer care team.
USE OF YOUR PERSONAL DATA
We use the personal data you provide for the following key purposes:
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To fulfil orders and deliver services: This includes processing and shipping your orders, maintaining your shopping cart, managing returns, verifying payments, and responding to your questions or requests.
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To personalise your experience: Based on your interactions with our site, we may provide product recommendations, style suggestions, or relevant content designed to match your preferences.
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To communicate with you: We may contact you regarding order confirmations, shipping updates, customer service follow-ups, or changes to our services.
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For marketing purposes: If you are an existing customer, or if you’ve given us consent as a new customer, we may send you promotions, special offers, or early access announcements via email, SMS, or post. These communications are intended to bring you relevant content we believe you'll love — including new arrivals, exclusive drops, and seasonal campaigns.
If at any time you no longer wish to receive marketing emails, you can unsubscribe using the link included in every promotional message. We will do our best to remove you promptly, though you may receive one or two additional emails while the update takes effect.
To opt out of receiving marketing by SMS or post, simply contact our team at support@chloegrant-boutique.com. Please be aware that some physical materials may already be in production, so it may take a little time for the change to be fully reflected.
YOUR RIGHTS
You have the right to access, update, correct, or delete your personal information. If you have any questions or requests regarding your data, or if you want to know what information we store, please reach out to us directly at support@chloegrant-boutique.com.