Shipping policy
Shipping Policy – Chloe & Grant Boutique
Chloe & Grant Boutique is dedicated to delivering your orders quickly and securely. We work with trusted shipping partners to ensure a smooth experience. Below you’ll find the details regarding our shipping process.
Shipping Methods
We offer multiple shipping options to ensure your order reaches you safely and on time. Once your order has been processed, you will receive a tracking number to monitor the shipment. Delivery times and shipping fees vary depending on the destination country and selected shipping method.
International Shipping
We ship worldwide. Delivery time and costs depend on the destination country and local customs regulations. Please note that customs clearance may cause delays, and additional customs fees may apply depending on the carrier operating in your country. For further information, feel free to contact us at support@chloegrant-boutique.com.
Missing or Damaged Items
If your package arrives damaged or items are missing, please contact us within 7 days of delivery. Include the following details:
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Your order number
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Photos of the damaged packaging (if applicable)
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Photo of the packing slip (for missing items)
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Description of the issue
Claims made after 7 days may not be eligible for compensation.
Packaging Damage
We carefully package each order to ensure your items arrive safely. If the packaging is damaged during transit but the item is undamaged and fully functional, the order will not be eligible for a return, refund, or replacement.
Delivered but Not Received
If the tracking shows “Delivered” but you haven’t received your package, you must file a claim directly with the carrier. We require proof of loss or formal confirmation of the claim from the carrier in order to proceed. Claims submitted more than 7 days after the delivery date may not be accepted.
Order Modification
Because of our automated processing system, it is not possible to modify orders once placed. Orders are automatically processed and sent to our fulfillment partner immediately after purchase, which means address changes, product adjustments, or quantity updates cannot be made.
Order Cancellation
For the same reason, order cancellations are not possible. Our system automatically begins processing your order as soon as it is confirmed. We recommend double-checking all information before completing your purchase.
General Information
Orders are processed and shipped within 1–3 business days, excluding weekends and public holidays. You will receive a tracking number by email once your order has been dispatched.
If you have any questions or need help, please reach out to us at support@chloegrant-boutique.com.
Shipping Times by Country
| Country | Standard Shipping | Express Shipping |
|---|---|---|
| United States | 6–10 calendar days | 5–8 calendar days |
| United Kingdom | 6–10 calendar days | 5–8 calendar days |
| Canada | 6–10 calendar days | 5–8 calendar days |
| Australia | 6–10 calendar days | 4–7 calendar days |
| New Zealand | 6–10 calendar days | 4–7 calendar days |
| EU (Other) | 6–10 calendar days | 5–8 calendar days |
| Rest of the World | 12–16 calendar days | 8–12 calendar days |
| Netherlands | 6–10 calendar days | 3–5 calendar days |
| Belgium | 6–10 calendar days | 3–5 calendar days |
| France | 6–10 calendar days | 3–6 calendar days |
| Germany | 6–10 calendar days | 3–6 calendar days |
| Austria | 5–8 calendar days | 4–7 calendar days |
| Luxembourg | 7–15 calendar days | 3–5 calendar days |